Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Sochalski

Daniel Sochalski

March 14, 2025

5  out of  5
rating by Daniel Sochalski
"Best insurance out there . Going on 25+ years of coverage. If you wanted to be treated like family this is your insurance provider !"
We responded:
"Thank you so much! We appreciate the kind review and thank you for your business! "
Profile photo of Mona Evans

Mona Evans

February 13, 2025

5  out of  5
rating by Mona Evans
"Allison Odell Multiple Line Representative went the extra mile to help answer my questions. She even went online with FEMA to answer my questions. Very personable, friendly, and a great representation for State Farm Insurance corporation."
Profile photo of Bj B. (BJ)

Bj B. (BJ)

February 2, 2025

1  out of  5
rating by Bj B. (BJ)
"Double charged for 1 of my policies and State Farm cannot give me detailed information as to why only a general summary of it. Balanced billing is a fraudulent billing practice in my opinion as a career accountant. It is a way to coverup this sort of thing that happened to 1 of our insurance accounts we have with State Farm. This review is against State Farm as a whole and not an individual person."
We responded:
"Wow! Allison is great at all things insurance! We appreciate you giving us a 5* review! Tell your friends about us! "
Profile photo of Gary Wallace

Gary Wallace

January 30, 2025

5  out of  5
rating by Gary Wallace
"Excellent service, great rates, Allison is very responsive and does everything she can to get you the best deal she can and is always there to help when needed."
We responded:
"Thank you for taking the time to share your experience with our agency! We appreciate your kind words recognizing Allison's efforts to provide you with the insurance you need at a value you deserve and great customer care, Gary! We are honored to have earned your business and look forward to helping you with your insurance needs for years to come!"
Profile photo of Big E

Big E

January 17, 2025

5  out of  5
rating by Big E
"Amazing insurance, and very friendly service."
We responded:
"Thank you! Here to help with all your insurance needs! Thank you for the kind review! "
Profile photo of Jillian Allen

Jillian Allen

January 17, 2025

5  out of  5
rating by Jillian Allen
"Wonderful staff, and very easy to work with! Thank you for all you do!!"
We responded:
"Thank you! We enjoy working with you as well! "
Profile photo of Ryan

Ryan

January 15, 2025

5  out of  5
rating by Ryan
"Always great customer service with these ladies. Fast responses and they care about their customers."
Profile photo of mslpl1

mslpl1

January 6, 2025

5  out of  5
rating by mslpl1
"Jackee Johnson Statefarm insurance and everyone that helped during my accident were so kind and helpful during this difficult time. I truly appreciate them going above and beyond to expedite and complete my claim. Thank you all very much. Linda L"
We responded:
"Thank you for your kind words! We are here to help with all your insurance needs and appreciate your business! Happy New Year ! "
Profile photo of Brittney Johnson

Brittney Johnson

December 13, 2024

5  out of  5
rating by Brittney Johnson
"Nikki went above & beyond for us! She even told us she was praying for us due to the circumstances. What a blessing she is!"
Profile photo of M. Utah May

M. Utah May

November 27, 2024

5  out of  5
rating by M. Utah May
"Nikki Kramer has been excellent to work with! Very professional and always provides prompt service!"
Profile photo of Heather Cook

Heather Cook

November 12, 2024

5  out of  5
rating by Heather Cook
"Allison makes all things insurance simply and easy to understand and navigate!"
We responded:
"Thank you Heather! She is great with insurance and customer service! "
Profile photo of Christina Morrell

Christina Morrell

November 7, 2024

5  out of  5
rating by Christina Morrell
"I had a great experience with Tess she made me feel very welcomed to be in Tennessee her customer service was amazing"
Profile photo of Courtney Taylor

Courtney Taylor

November 5, 2024

5  out of  5
rating by Courtney Taylor
"Allison was great with providing ways to receive discounts on my 16 year old daughter’s car insurance. I cannot recommend this agency enough. Anytime I have had a question, Allison has always helped me very quickly. I am always 150% pleased with the service I receive!"
We responded:
"Thank you for your business and kind review! Allison works hard to be efficient and is knowledgable to help with all your insurance needs! Thanks for the 5* review! "
Profile photo of Tim Reece

Tim Reece

November 1, 2024

5  out of  5
rating by Tim Reece
"Allison is always happy and helpful. Goes above and beyond for her clients."
Profile photo of Nora Burns-Diaz

Nora Burns-Diaz

October 4, 2024

5  out of  5
rating by Nora Burns-Diaz
"My agent Nikki got me the best deal. She is super sweet and makes sure everything was handled. She made things so easy. Thank you again."
Profile photo of Selmer Mithun

Selmer Mithun

September 20, 2024

5  out of  5
rating by Selmer Mithun
"Nikki is very friendly and personable and made the process easy"
We responded:
"Nikki does a great job helping assist with your insurance questions. Thank you for the kind review! "
Profile photo of andrew poston

andrew poston

September 13, 2024

5  out of  5
rating by andrew poston
"I have had State Farm for years. Always great service as expected from such a big well known company.When I moved to the Tri-Cities area I had the task of finding a new Agent. I picked Jackee out of convince, but have remained there the past 6 years because of the fantastic experience. They always go out of their way to help anyway possible and are so welcoming and friendly. I wouldn't dream of going anywhere else."
Profile photo of James Kerr

James Kerr

September 11, 2024

5  out of  5
rating by James Kerr
"Great staff…Allison is always very helpful! 10 out of 10 recommend!"
We responded:
"Thank you ! Allison does a great job and we are here to help with all your insurance needs ! "
Profile photo of Brian Mihelich

Brian Mihelich

September 9, 2024

5  out of  5
rating by Brian Mihelich
"Jackee and her team have been responsive and super helpful."
We responded:
"Thank you so much for the kind review! Tessa enjoyed working with you ! Here to help with all your insurance needs! "
Profile photo of Richard Righter

Richard Righter

September 5, 2024

5  out of  5
rating by Richard Righter
"Agents are always extra helpful to call and followup on any issues. Always a pleasure to do business with!"
We responded:
"Thank you for your kind review! Always happy to help! Tell your friends about us ! "
Profile photo of Ryan Waldron

Ryan Waldron

August 16, 2024

5  out of  5
rating by Ryan Waldron
"Wanted to get a home policy for my Mother who lives 1200 miles away, Nikki made everything simple and easy!"
We responded:
"Thank you for your kind words- here to help with all your insurance needs! Nikki does a great job! "
Profile photo of Nick Hammons

Nick Hammons

August 16, 2024

5  out of  5
rating by Nick Hammons
"Always extremely helpful and extremely nice! She goes above and beyond to make sure your happy."
Profile photo of Rose Klix

Rose Klix

August 1, 2024

5  out of  5
rating by Rose Klix
"Nikki was great - efficient, friendly, understanding. We've always received great service at this agency."
We responded:
"Thank you for your kind review! We appreciate your business and are here to help with all your insurance needs! "
Profile photo of Travis ODell

Travis ODell

July 16, 2024

5  out of  5
rating by Travis ODell
"Allison was very helpful understanding what we needed for coverage."
We responded:
"Thank you Travis! She does a great job with all things insurance! "
Profile photo of Calvin Hyder

Calvin Hyder

July 15, 2024

5  out of  5
rating by Calvin Hyder
"Working with Jackie, Nikki’s and Allison was a very pleasant experience. They were knowledgeable, friendly, helpful and prompt with all my needs. I highly recommend them, you won’t be disappointed!!!"
We responded:
"Thank you so much! We are here to help with all things insurance! Thanks for your business! "