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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Heather Cook

Heather Cook

November 12, 2024

5  out of  5
rating by Heather Cook
"Allison makes all things insurance simply and easy to understand and navigate!"
We responded:
"Thank you Heather! She is great with insurance and customer service! "
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Christina Morrell

November 7, 2024

5  out of  5
rating by Christina Morrell
"I had a great experience with Tess she made me feel very welcomed to be in Tennessee her customer service was amazing"
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Courtney Taylor

November 5, 2024

5  out of  5
rating by Courtney Taylor
"Allison was great with providing ways to receive discounts on my 16 year old daughter’s car insurance. I cannot recommend this agency enough. Anytime I have had a question, Allison has always helped me very quickly. I am always 150% pleased with the service I receive!"
We responded:
"Thank you for your business and kind review! Allison works hard to be efficient and is knowledgable to help with all your insurance needs! Thanks for the 5* review! "
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Tim Reece

November 1, 2024

5  out of  5
rating by Tim Reece
"Allison is always happy and helpful. Goes above and beyond for her clients."
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Nora Burns-Diaz

October 4, 2024

5  out of  5
rating by Nora Burns-Diaz
"My agent Nikki got me the best deal. She is super sweet and makes sure everything was handled. She made things so easy. Thank you again."
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Selmer Mithun

September 20, 2024

5  out of  5
rating by Selmer Mithun
"Nikki is very friendly and personable and made the process easy"
We responded:
"Nikki does a great job helping assist with your insurance questions. Thank you for the kind review! "
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andrew poston

September 13, 2024

5  out of  5
rating by andrew poston
"I have had State Farm for years. Always great service as expected from such a big well known company.When I moved to the Tri-Cities area I had the task of finding a new Agent. I picked Jackee out of convince, but have remained there the past 6 years because of the fantastic experience. They always go out of their way to help anyway possible and are so welcoming and friendly. I wouldn't dream of going anywhere else."
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James Kerr

September 11, 2024

5  out of  5
rating by James Kerr
"Great staff…Allison is always very helpful! 10 out of 10 recommend!"
We responded:
"Thank you ! Allison does a great job and we are here to help with all your insurance needs ! "
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Brian Mihelich

September 9, 2024

5  out of  5
rating by Brian Mihelich
"Jackee and her team have been responsive and super helpful."
We responded:
"Thank you so much for the kind review! Tessa enjoyed working with you ! Here to help with all your insurance needs! "
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Richard Righter

September 5, 2024

5  out of  5
rating by Richard Righter
"Agents are always extra helpful to call and followup on any issues. Always a pleasure to do business with!"
We responded:
"Thank you for your kind review! Always happy to help! Tell your friends about us ! "
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Ryan Waldron

August 16, 2024

5  out of  5
rating by Ryan Waldron
"Wanted to get a home policy for my Mother who lives 1200 miles away, Nikki made everything simple and easy!"
We responded:
"Thank you for your kind words- here to help with all your insurance needs! Nikki does a great job! "
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Nick Hammons

August 16, 2024

5  out of  5
rating by Nick Hammons
"Always extremely helpful and extremely nice! She goes above and beyond to make sure your happy."
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Rose Klix

August 1, 2024

5  out of  5
rating by Rose Klix
"Nikki was great - efficient, friendly, understanding. We've always received great service at this agency."
We responded:
"Thank you for your kind review! We appreciate your business and are here to help with all your insurance needs! "
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Travis ODell

July 16, 2024

5  out of  5
rating by Travis ODell
"Allison was very helpful understanding what we needed for coverage."
We responded:
"Thank you Travis! She does a great job with all things insurance! "
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Calvin Hyder

July 15, 2024

5  out of  5
rating by Calvin Hyder
"Working with Jackie, Nikki’s and Allison was a very pleasant experience. They were knowledgeable, friendly, helpful and prompt with all my needs. I highly recommend them, you won’t be disappointed!!!"
We responded:
"Thank you so much! We are here to help with all things insurance! Thanks for your business! "
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C Chambers

July 9, 2024

5  out of  5
rating by C Chambers
"Tessa Gerlach is great! She helped us with several policy changes and a new policy. She is very knowledgeable, professional and responsive. 5+ stars for Tessa and Jackee Taylor Johnston State Farm."
We responded:
"Thank you for your kind review! Allison does a great job and love helping people with their insurance needs! "
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M.C. Carpenter

July 3, 2024

5  out of  5
rating by M.C. Carpenter
"Allison is wonderful to work with at Jackee Johnston's State Farm. She is positive, cheerful and answers all of my questions. She gets back to me quickly with quotes and policy updates, and reaches out proactively if needed. I truly appreciate how much she has helped."
We responded:
"Wonderful! Glad you had a great experience working with Allison on your insurance! Thank you for your business! "
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TheBryden

June 28, 2024

5  out of  5
rating by TheBryden
"Allison has helped myself and a few others with obtaining insurance, she is quick, efficient and professional. Highly recommend paying her a visit if you need coverage."
We responded:
"She does a great job! Thank you for your kind words and 5* review! "
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Felix Markman

May 22, 2024

5  out of  5
rating by Felix Markman
"I'm having a fantastic experience with Jackee Taylor Johnston's office working with Allison Odell for my construction project homeowner's policy. They ask all the right questions and are proactive about making changes before due dates. I highly recommend working with her team!"
We responded:
"Thank you for your kind 5* review! Allison does an amazing job with our customers! Thank you for your business!"
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Diane Estep

April 25, 2024

5  out of  5
rating by Diane Estep
"I had a claim to process with my State Farm Insurance. I tried to process it electronically at home on my computer. But had problems so i went to my agency & they helped me process it completely. Answered all my questions & printed my return mailing label. They were very helpful. Thanks Jackee Taylor Johnston Agency."
We responded:
"Wonderful! That’s why a local agency is so important! We appreciate your business and here to help with all your insurance needs! Tell your friends about us! "
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Caitlin Salazar

April 23, 2024

5  out of  5
rating by Caitlin Salazar
"Nikki has been amazing to work with! We are very pleased with how she went above and beyond to help my husband start a new business policy!"
We responded:
"Thank you for the 5* review! Nikki does an amazing job with customer service and helping with all your insurance needs ! Thanks again! "
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Beth Campbell

April 17, 2024

5  out of  5
rating by Beth Campbell
"Nicole Kramer was very knowledgeable and responsive. She got us a great deal on our home and auto insurance. I would highly recommend her for your insurance needs!"
We responded:
"Thank you for your kind review! Nikki does a great job helping with all your insurance needs! "
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Robert Reedy

April 4, 2024

5  out of  5
rating by Robert Reedy
"They were very responsive to our request, and we received what we needed the next day. Very helpful and courteous."
We responded:
"Thank you for your 5* review! We value your business and here to help with all your insurance needs! "
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Erika Santucci

February 19, 2024

5  out of  5
rating by Erika Santucci
"Nikki was very helpful!! Prompt and professional! I would highly recommend Jackee Johnston State Farm!"
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Bj B. (BJ)

November 15, 2023

5  out of  5
rating by Bj B. (BJ)
"Allison Odell is great. She is professional, courteous and always helpful. The best State Farm Agent and staff out there!"
We responded:
"Wow! Allison is great at all things insurance! We appreciate you giving us a 5* review! Tell your friends about us! "